Customer-Service-Center

Our service includes:

• Competent customer service personnel who will take care of your needs
• Initial operation
• Training
• Application technique
• Regular service at your site
• Maintenance
• Reconditioning
• Servicing
• Modernisation upgrades
• Spare parts management
• Original Thieme spare parts
• Long-term availability of spare parts

 Your advantages:

• Increased availability of machine
• High operational safety
• Long durability
• High capability
• Safe planning
• Calculable operation and maintenance costs
• Determination of service dates

Helpline

The Thieme helpline will take your calls which are immediately forwarded to our experts.

Thieme Helpline:
Monday – Friday
8.00 – 17.00 Uhr (MEZ)

Phone: +49 (0) 76 41 / 5 83-112

E-Mail: service@thieme.eu

Error Indication via Remote Diagnostics

Based on the fact that your Thieme machine is featured with a modem, the reason for the malfunction can usually be diagnosed with the help of a telephone line or a network connection.
Thus, fast and direct help can be offered to customers all over the world – without the need of an on site technician.
If a service technician does need to visit you, the working time will be reduced thanks to the previous remote diagnostics.

Service Agreements

Thieme Agreement on telephone support

This agreement offers competent telephone support by Thieme service technicians to solve your machine problems.

Thieme Service Maintenance Agreement SMA (SMA = Service Maintenance Agreement)

The service maintenance agreement includes different service packages individually tailored to your machines.
This means: the best support and calculable costs.

We would be very pleased to send to you an individual service offer for your Thieme machines.